The American Fintech Council (AFC) has announced the addition of Spring Labs as its newest member. Spring Labs, founded by experienced fintech entrepreneurs, focuses on using AI-driven technology to help financial institutions streamline operations and enhance productivity while maintaining high compliance standards. This membership aligns Spring Labs with other companies dedicated to creating a more transparent and efficient future for financial services.
Phil Goldfeder, Chief Executive Officer of AFC, commented on the new membership: “Spring Labs is at the forefront of transforming financial services through intelligent compliance and customer-centric automation, a key factor in improving regulatory outcomes, driving efficiency for institutions, and achieving better results for consumers.” He added that Spring Labs' commitment to practical AI innovation and data security exemplifies the qualities sought in AFC members.
Spring Labs offers products like Zanko, an AI copilot that speeds up complaint resolution by 70%, improves customer experience team efficiency by 50%, and reduces call center contact by 30%. Another product, Livesight, is an AI-native entity search engine designed for lead qualification, know your business (KYB) reviews, and portfolio monitoring. The company’s SOC 2 Type 2 compliance ensures that their technologies are secure and maintain data integrity.
John Sun, CEO and Co-Founder of Spring Labs, expressed his enthusiasm about joining AFC: “At Spring Labs, we believe in the power of AI to revolutionize financial services. We’re proud to count some of the leading BaaS banks and fintech providers among our many clients. Joining AFC allows us to collaborate with like-minded innovators who share our focus on improving the efficiency and regulatory compliance of financial services to better serve customers and communities.”
Additionally, AFC has partnered with Spring Labs to host the inaugural AI-Native Banking and Fintech Conference on October 7th at the University of Utah. This event will focus on real-world AI use cases in innovative banks and fintech companies.
AFC is a standards-based organization representing major fintech companies and innovative BaaS banks. Its mission is to promote a transparent, inclusive, and customer-centric financial system by supporting responsible innovation in financial services.
About Spring Labs:
Spring Labs created Zanko to streamline customer support and compliance operations through automation. For more information visit: https://www.springlabs.com/.