Capital One Auto has been recognized for achieving the highest customer satisfaction among mass market automotive financing providers, according to the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study. This study evaluates customer satisfaction with auto loans or leases for new or used vehicles based on five key factors: account management and communication, application and approval process, billing and payment process, customer orientation process, and customer service experience.

The research was conducted between July and August 2023, gathering responses from 11,012 customers who financed a vehicle through a loan or lease in the past three years.

"We are committed to building a technology infrastructure that makes car buying easier for consumers—and customer satisfaction throughout the entire experience is essential," stated Sanjiv Yajnik, President of Financial Services at Capital One. "With our large customer base and robust finance arm, we're uniquely positioned to deliver an integrated experience to both car buyers and dealers that combines digital and physical touch points into simple, seamless interactions. We are honored to receive this recognition and excited to continue working on improving customer experiences—today and for the future."

Capital One Auto provides loans for purchasing new and used cars. Through its Auto Navigator platform, customers can browse vehicles from numerous dealers while pre-qualifying for financing without affecting their credit score. This feature allows potential buyers to view real rates and monthly payments during their search.

Capital One Financial Corporation operates as a financial holding company with $348.4 billion in deposits and $478.5 billion in total assets as of December 31, 2023. Headquartered in McLean, Virginia, it offers a range of financial products across various channels.

J.D. Power is renowned globally for its consumer insights, advisory services, data analytics capabilities using big data and AI technologies to understand consumer behavior over more than five decades.