Capital One has achieved the highest ranking in the J.D. Power 2023 U.S. Small Business Banking Satisfaction Study. This study evaluates satisfaction levels among small businesses with the largest financial institutions across the United States.
The study gathered responses from 7,104 small business owners or financial decision-makers who utilize business banking services. Conducted between May and August 2023, it measures satisfaction based on seven factors: trust level, people, banking convenience, account offerings, time or money-saving help, digital channels, and problem resolution.
Jenn Flynn, Head of Small Business Bank at Capital One, stated: “At Capital One, we are grateful for our small business customers and appreciate that they are the heart of our communities across the country. We are committed to continuously innovating our products and services and providing the guidance of our experienced small business team so that business owners are equipped to navigate evolving market conditions.” She added: “It’s an honor to receive this recognition from J.D. Power and we are proud to offer our business customers the support and resources they need to thrive and continue being pillars for their local communities.”
Capital One provides a variety of products aimed at supporting businesses of all sizes. More details about their business banking can be found at www.capitalone.com/small-business-bank.
J.D. Power is known globally for its consumer insights and advisory services using big data and AI to analyze consumer behavior. They have been offering industry intelligence on customer interactions for over 50 years.
For further information on J.D. Power's offerings, visit JDPower.com/business.