Bank of America has reported record usage of its AI-powered CashPro Chat and transaction search tools among corporate clients. The bank stated that companies are increasingly using these digital solutions to gain real-time insights and improve efficiency in treasury management.
CashPro, the bank’s global platform for managing payments, deposits, loans, and trade transactions, saw a 21% year-over-year increase in client use of CashPro Chat. Nearly 70% of corporate clients now use this tool for accessing account information, tracking transactions, and resolving service issues. Since its launch in February 2023, CashPro Search has been used over 18 million times, with almost 2.4 million searches recorded in the third quarter of 2025 alone.
“Clients expect instant access to information – without the delays of email or phone calls,” said Abbey Novack, CashPro Service Product Executive in Global Payments Solutions (GPS) at Bank of America. “Our self-service and AI-powered tools deliver that immediacy, helping clients make faster, smarter decisions.”
The CashPro Chat service provides round-the-clock support with intelligent advisor routing and live experts available during most hours. The average response time is under 30 seconds. Most inquiries involve payment processing, transaction status updates, authentication, and access management. In the third quarter of 2025, the containment rate for queries was reported at 43%.
CashPro Search enables users to check payment statuses across various channels such as wires, ACH transfers, RTP payments, foreign exchange transactions, and loan proceeds. It also routes inquiries to service teams with real-time tracking capabilities. Early adopters have seen a reduction in phone and email inquiries by about 20%.
“These tools are transforming how our clients manage treasury operations,” said Matthew Davies, head of GPS EMEA and Global co-head of Corporates Sales for GPS at Bank of America. “As our AI capabilities evolve, we’re delivering even greater levels of support and strategic value.”
Bank of America plans further enhancements to CashPro’s features to address changing client needs. Upcoming updates will include support for credit inquiries through CashPro Chat and more streamlined workflows for routine treasury tasks.
The bank serves nearly 70 million consumer and small business clients in the United States through about 3,600 retail financial centers and approximately 15,000 ATMs. Its digital banking services have around 59 million verified users worldwide.
For additional information or media inquiries:
Louise Hennessy
Bank of America
Phone: 1.646.858.6471
louise.hennessy@bofa.com