JPMorganChase has announced a new fraud and scam prevention initiative, described as the largest in the bank’s history. The effort includes consumer education, prevention strategies, awareness campaigns, and ongoing investments in operational improvements aimed at reducing fraud.
During International Fraud Awareness Week, starting November 17, Chase will hold over 20 educational workshops across the United States. These events are organized with local law enforcement and community partners and are free to attend. The goal is to help people recognize scams and learn how to protect themselves. Chase regularly conducts similar workshops at its more than 5,000 branches nationwide.
The bank reports that it invests billions of dollars each year in technology and security measures to protect customers’ finances. In the previous year alone, Chase prevented $12 billion in potential losses from fraud and scam attempts.
Chase operates branches in all lower 48 states, allowing customers easy access to staff trained in identifying potential scams.
Key elements of the initiative include advanced scam warnings that use technology to detect suspicious activity. Customers may receive an alert through their app or have payments stopped if transactions appear risky—especially those connected to social media or other high-risk sources.
A new feature allows customers to designate a trusted contact who can be notified about certain account activities, providing another layer of protection against financial abuse.
Chase also works closely with law enforcement agencies by sharing information on trends and threats to support more effective responses against criminal activity worldwide.
The bank has established a Scam Interruption Team made up of behavioral psychologists, investigators, and scam prevention experts. This team contacts clients during critical moments to provide support and stop scams as they happen.
For older adults or vulnerable individuals at risk of financial abuse, Chase has created a dedicated team focused on their needs. The bank has partnered with AARP to deliver BankSafe training for employees so they can better assist seniors facing potential scams.
All branch bankers receive ongoing training on emerging scam tactics so they can help customers identify risks throughout Chase’s network.
“Protecting our customers from fraud and scams requires a united front—banks, technology companies, social media platforms, and law enforcement all have a role to play,” said Jennifer Roberts, CEO of Chase Consumer Banking. “At JPMorganChase, we’re leading by example by continuously investing in new solutions, but we call on the entire industry to join us in making it harder for criminals to exploit our communities.”
More details about these efforts are available at Chase.com/security.
Chase is part of JPMorgan Chase & Co., which serves over 85 million consumers and seven million small businesses across various banking services through multiple channels including branches in 48 states plus Washington D.C., ATMs, mobile platforms, online services, and phone banking.