Navy Federal Credit Union has achieved the highest score among credit card issuers in the J.D. Power 2024 U.S. Credit Card Satisfaction Study. This recognition underscores the credit union's commitment to delivering exceptional credit card products and services to its members.

The study evaluates customer satisfaction across various factors, including account management, benefits, customer service, new account handling, rewards earning and redeeming, and terms.

"We are honored to score highest among credit card issuers according to J.D. Power," said Rahul Chaudhari, Vice President of Credit Cards at Navy Federal. "At Navy Federal, our members are the mission. We take pride in providing our members outstanding member service throughout the entire credit card journey. Our products and experiences are tailored to meet the needs of our membership that consists of the military, veterans and their families."

Navy Federal has also been recognized as a leader in multichannel banking by Forrester’s 2024 CCX Index™ Survey and ranked second for customer experience among credit card issuers in Forrester’s 2024 CX Index™ Survey.

This achievement further solidifies Navy Federal's position as a trusted financial partner dedicated to helping its members achieve their financial goals.

Although not eligible for rank due to membership criteria, Navy Federal continues to serve its community with dedication since its establishment in 1933. It now serves 13 million members globally as the world’s largest credit union.