Auto finance portals are currently not meeting customer expectations, with only 2% of industry websites and mobile apps offering a truly valuable digital experience. This shortfall leads to increased call volumes, higher operational costs, and payment delays. A recent study highlights the need for auto finance portals to evolve from static informational platforms into dynamic engagement hubs.
A webinar scheduled for Thursday, June 5th at 2:00 p.m. EST will address these issues. The session aims to guide auto lenders on transforming their portals into powerful engagement hubs that enable frictionless self-service across web, mobile, and other digital channels.
The webinar will cover several key topics. Attendees will learn about customer expectations from an omni-channel experience and why most auto finance portals do not meet these expectations. They will also gain insights on evaluating customer portals and digital engagement strategies to identify gaps and opportunities for improvement. Additionally, best practices for enhancing customer portals to improve self-service, speed up payments, and reduce costs will be discussed.
Lawrence Buckley, Senior Vice President of Business Development at DataOceans, and Nolan Moran, Director of Sales & Partner Management at DataOceans, will speak at the event.