In a recent episode of the AFSA Extra Credit Podcast, host Dan Bucherer engaged in a discussion with Stephen McDaniel, CEO of F&I Sentinel. The focus was on understanding why many F&I product refund solutions fail.
Stephen and Dan delved into the complexities involved in the refund process and highlighted the real-world consequences for lenders who do not manage it correctly. They also discussed some common mistakes made by lenders during this process.
Additionally, Stephen shared insights about the future of refunds and provided guidance on what to consider when selecting a solution for an organization.
Listeners can tune in to this episode or find it on their preferred podcast platform.