The American Financial Services Association (AFSA) is set to host a webinar on September 4, 2025, at 2:00 p.m. EST focused on the evolving landscape of captive finance operations in the auto industry. The session aims to address significant changes brought by digital innovation, shifting consumer preferences, and the increasing presence of electric vehicles and hybrids.
The webinar will cover five main trends influencing captive finance companies. These include the adoption of artificial intelligence and automation for tasks such as underwriting, funding, collections, and risk analysis. According to organizers, these technologies are being used to improve efficiency and reduce manual work.
Another topic is the move toward platformization through an API-first approach. This method allows captives to better connect with dealers, original equipment manufacturers (OEMs), and third-party partners in an integrated ecosystem.
Organizers also note that modernization is becoming urgent for many captives as they adapt to new market realities. Delaying digital transformation is described as increasingly risky for businesses seeking to remain competitive.
Risk management practices are also changing through the use of AI and real-time data for compliance monitoring, fraud detection, and portfolio oversight.
Finally, there will be discussion on how digital tools can enhance customer experience by personalizing financing options for various demographic groups including Gen Z and millennials.
Speakers scheduled for the event include Ian Smith (Board Member), Richard Howard (Advisory Board Member), Eva Kellershoff (VP Sales for North America and Europe), and Faizaan Ghauri (Chief Strategy Officer).
"Walk away with a clear understanding of how these shifts translate into real-world outcomes: faster funding, lower costs, improved compliance, and a superior customer experience."
"Don’t get left behind. Register now and learn how to future-proof your captive operations—and become a captive of your own success."
Registration details are available through AFSA’s official channels.