Refund processes in auto finance will be the focus of an upcoming webinar hosted by the American Financial Services Association (AFSA) on September 25, 2025, at 2:00 p.m. EST. The session is titled "Lost in the Mail: Solving Refund Deliverability in Auto Finance" and aims to address challenges associated with check-based refund systems for auto lenders.
According to AFSA, refunds have become a source of cost, compliance risk, and customer dissatisfaction within the auto lending sector. The webinar will discuss how some lenders are working to improve refund deliverability and reduce operational risks while enhancing borrower experiences.
The event features Max Grande, Head of Automotive Segment Management, and Carrie Creed, Senior Director of Enterprise Sales, as speakers. They plan to provide insights for lenders looking to streamline their refund operations and comply with industry standards.
The session is open for registration and targets professionals interested in reducing costs and modernizing refund practices in auto finance.