Refund processing in auto finance will be the focus of an upcoming webinar hosted by the American Financial Services Association (AFSA) on September 25, 2025, at 2:00 p.m. EST. The session, titled "Lost in the Mail: Solving Refund Deliverability in Auto Finance," aims to address the challenges associated with traditional check-based refund methods.
According to AFSA, refunds have become a significant source of cost, compliance risk, and customer dissatisfaction for auto lenders. The webinar will discuss how these issues arise from current refund processes and will highlight strategies used by leading lenders to improve refund delivery, reduce risk, and enhance borrower experiences.
The event will feature Max Grande, Head of Automotive Segment Management, and Carrie Creed, Senior Director of Enterprise Sales. Attendees are expected to gain practical advice on reducing operational costs, simplifying compliance procedures, and updating their refund operations.
Registration for the webinar is available through AFSA's official channels.