As auto lending demand is expected to rise with falling interest rates, industry professionals are turning to automation to address the challenges of scaling operations. The American Financial Services Association (AFSA) will host a webinar on November 20, 2025, at 2:00 p.m. ET titled "How Leading Lenders are Automating for the Next Demand Surge."
Jeff Dobo, Senior Vice President and General Manager of North America at Lightico, will lead the session. He will discuss five automation strategies that top lenders use to manage increased loan volumes, improve first contact resolution, strengthen compliance efforts, and accelerate loan funding—all while aiming to maintain a smooth customer experience.
The webinar will cover how major U.S. lenders employ automation and intelligent document processing (IDP) to process more applications efficiently and reduce fraud risks. It will also address where automation can be most effective in the areas of loan originations, funding, and servicing. Additionally, attendees will learn about methods for increasing speed and accuracy in their processes while lowering operational expenses.
Registration for the event is open to those interested in learning more about these approaches.
"How top US lenders are using automation and IDP to handle surging applications and reduce fraud risk
Where to focus automation efforts across originations, funding, and servicing
How to increase speed, accuracy, and compliance while reducing operational costs (OPEX)"
Speaker Jeff Dobo brings his expertise from Lightico as he presents these insights during the AFSA-hosted webinar.