PayNearMe has recently released a study titled "Consumer Trends Driving the Future of Loan Payments," where they highlighted the significance of customer experience in loan repayment. According to PayNearMe, "challenges in the loan repayment process and poor payment experiences jeopardize customer loyalty and retention for lenders."
For more information on the study, gmcgurn@afsamail.org suggests, "You can read more on PayNearMe’s website."