Capital One Auto has been recognized for achieving the highest customer satisfaction among mass market automotive financing providers, according to the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study. This study evaluates customer satisfaction with auto loans or leases for new or used vehicles based on five key factors: account management and communication, application and approval process, billing and payment process, customer orientation process, and customer service experience.
Capital One has provided funding to the REI Cooperative Action Fund, which has resulted in a significant investment of $6.1 million distributed among 264 nonprofit organizations. These organizations aim to create a more equitable outdoors environment. The REI Fund, supported by community donations and corporate partners like Capital One and REI Co-op, focuses on enhancing the health and well-being of communities through outdoor activities.
Hispanic-owned businesses are rapidly expanding in the United States, yet they face significant challenges such as limited access to capital and opportunities. This is highlighted by the Stanford Latino Entrepreneurship Initiative. To address these issues, Capital One has collaborated with #WeAllGrow for a second year to host Amigas In Business Bootcamps at Capital One Cafes in Austin, Texas, and Phoenix, Arizona. These events aim to provide Latina business owners with networking opportunities and guidance on business growth.
Capital One has achieved the highest ranking in the J.D. Power 2023 U.S. Small Business Banking Satisfaction Study. This study evaluates satisfaction levels among small businesses with the largest financial institutions across the United States.
For 18 months, Jason Haag struggled to adjust to civilian life after his military service in Iraq and Afghanistan. Forced into medical retirement from the Marine Corps, Haag faced depression and physical trauma. Despite trying various treatments, it was a fellow veteran who suggested he apply for a service dog.
Capital One is set to participate in Miami Art Week this December, offering events that merge visual and culinary arts. These experiences will be accessible through Capital One Dining, providing both cardholders and the public with a chance to engage with art and food.
The number of Black-women owned businesses is on the rise, with recent data indicating that 37.2 percent of all Black-owned businesses and 19 percent of women-owned businesses are led by Black women. However, these entrepreneurs face significant structural barriers, as only 3 percent of them manage mature businesses despite a higher percentage being involved in starting or running new ventures.