Auto finance portals are currently not meeting customer expectations, with only 2% of industry websites and mobile apps offering a truly valuable digital experience.
The American Financial Services Association (AFSA) has raised concerns with the Federal Trade Commission (FTC) regarding recent policy shifts in the interpretation of the Holder Rule.
Last week, the American Financial Services Association (AFSA), along with other associations, endorsed a letter in support of the reconciliation bill in the U.S. House.
Last week, the American Financial Services Association (AFSA), alongside other associations, expressed opposition to Amendment 2239 to Senate Bill 1582 through a letter addressed to U.S. Senate leadership.
Auto finance portals are not meeting customer expectations, with only 2% of industry websites and mobile apps providing a valuable digital experience, according to a recent study.
AFSA member companies reported a generally positive assessment of business conditions in the first quarter of 2025, according to the AFSA's Q1 Consumer Credit Conditions Index Survey (C3 Survey).
Digital customer engagement is becoming essential in financial services, with customer portals playing a significant role in consumer interactions for activities such as making payments and managing account details.
This week, the American Financial Services Association (AFSA) responded to a Request for Information on Deregulation issued by the Office of Management and Budget (OMB).
The House Financial Services Committee has approved legislation to significantly reduce the funding for the Consumer Financial Protection Bureau (CFPB) by nearly 60 percent.
The AFSA Education Foundation recently participated in a financial literacy roundtable hosted by the U.S. Treasury Department's Offices of Community and Economic Development and Consumer Policy.